Refund Policy for Mischa & Me

At Mischa & Me, our priority is delivering high-quality, personalized gifts that inspire bold living and celebrate achievements. We stand behind our products and want you to love your purchase. However, we also value fairness, so our refund policy is designed to protect both you and our small business.

Eligibility for Refunds

We offer refunds for eligible items under the following conditions:

  1. Defective or Damaged Products:

    • If your item arrives damaged or defective, please contact Joanne McKee via grow@mckeecreative.store within 7 days of delivery with a clear description of the issue and supporting photos.
    • Refunds or replacements will be processed upon verification of the defect or damage.

  2. Incorrect Personalization or Order Error:

    • If we make a mistake in personalizing your order or fulfill the wrong item, let us know within 7 days of delivery by reaching out to Joanne McKee via grow@mckeecreative.store with photos and a description of the issue.
    • We will correct the mistake by replacing the item or issuing a refund.

  3. Returns for Non-Personalized Items:

    • Non-personalized items in their original, unused condition may be returned within 14 days of delivery for a refund.
    • You are responsible for return shipping costs, and the item must arrive back in resalable condition.

Non-Refundable Items

To maintain fairness and prevent misuse, the following items are non-refundable:

  • Personalized or custom-made products (unless we made an error or the item is defective).
  • Items not in their original condition, damaged due to misuse, or returned without prior authorization.
  • Items returned after the refund eligibility window has closed.

How to Request a Refund

  1. Contact Joanne McKee via grow@mckeecreative.store with your order number and details about the issue.
  2. Provide supporting documentation (e.g., photos of the item, packaging, and shipping label).
  3. Joanne will review your request and respond within 3 business days with the next steps.

Refund Process

Approved refunds will be issued to your original payment method within 7-10 business days of confirmation. Please note that it may take additional time for your bank or payment provider to process the refund.

Chargeback and Fraudulent Claims Policy

We take chargeback claims seriously. To protect our business and our loyal customers:

  • All orders are documented with detailed product descriptions, photos, and shipping confirmations.
  • Chargeback claims deemed fraudulent will be disputed with evidence.

We are a small, independent brand that values our relationship with every customer. Thank you for understanding the care we put into ensuring fairness and quality in every purchase.

If you have questions or concerns, feel free to contact Joanne McKee via grow@mckeecreative.store.